Customer Service Positions Essay Example for Free

Customer Service Positions Essay There are several types of customer service jobs out in the world that have certain requirements and back rounds that need to be met in order to qualify for a certain job. I found a job post on Monster.com for a customer service management position through the company Ecovacs Robotic Inc. located in Glendale, California. A customer service manager is to provide excellent customer service policy for the organization, develop a customer service policy for the organization, manage and hire a team of customer service staff, and handle face to face inquires. Ecovacs is a company that sales different variety of electronics. To qualify for this position, you have to either have a Bachelors Degree or equivalent experience plus five years customer service experience. It is also required to have exceptional interpersonal communication and negation skills. (Monster.com) The major requirements to work at Ecovacs are performing excellent management, training, and development skills. As a customer service manager you must lead your team to meet organizational objectives and achieve results to build up the company you’re working for. Being able to organize and plan multiple priorities to meet deadlines. Ecovacs wants you to have two years’ experience in the electronic and technology industry of sales. Majority of the customer service positions for different companies requires the same criteria as far as managing a team of staff, knowing how to communicate, and being able to set up plans and meeting your goals as a team and company. A median salary for a customer service manager in the state of California is $38,000 a year. California’s salary is eight percent higher than average customer service manager salaries and incomes nationwide. Nationwide it ranges between $32,000 and $34,000 a year. (Indeed.com) On Jobpath.com they had an opening position for a medical receptionist in Illinois. A medical receptionist works in the Healthcare Services according to Jobpath.com. A medical receptionist does not require college level education. The requirements to become a medical receptionist are to have one to three years’ experience as a receptionist in a medical practice. It’s  required that you have open availability which means you are able to work a flexible schedule with rotating weekends. You must have a reliable source of transportation because you’ll have to travel to two different locations weekly. You must have knowledge of ICD-9 and CPI’s and have excellent written and oral communications skills. A medical receptionist job is checking in patients, answering phone calls and taking messages. It is required that you know how to communicate with insurance companies in order for customers to receive prescription coverage and have valid insurance information. A medical receptionist must be able to constantly be on your feet, engaging in several tasks which require a lot of multi-tasking. The average salary for a medical receptionists ranges from $23,000 to $25,000 a year nationwide. (Indeed.com) Working at Safeway we are a company that promotes excellent customer service. I decided to research the job of a cashier position. I visited Safeway.com for more information about a cashiers position. I did not find the information I needed so I went to Shrm.org for a detailed description about a cashier. A cashier, according to Dictionary.com is an employee, as in a market or department store, who collects payments for customer purchases. A cashier is responsible for maintaining guest services as company standard, generate sales, operate sales, operate cash registers, and follow all company policies at all times. A cashier must have a high school diploma or the GED equivalent in order to qualify for the position. (Snagajob.com) The requirements to become a cashier are being able to work varied hours and days as business dictates. You must be able to read, count, and write all documentation accurately. You must be able to communicate with associates and guests and be willing to anticipate customer needs. You also are required to maintain awareness of all product knowledge information, weekly promotions, and offer samples to customers when asking about a certain product, if you’re able to sample it. I know this first hand working in the bakery at Safeway. A cashier must also know how to make labels and tags for promotional items and product that goes on in sale in general. Also you must complete all duties assigned by management and communicate when you’re done with those duties or duty. Depending on what state you reside, a cashier can make $6.99 to $14.00 an hour or more. (Snagajob.com) The last job I decided to do research on was the position of a daycare assistant. My mother and sister are in the process of opening a childcare center so I thought it would be good to do research on the responsibilities of a daycare assistant. A daycare assistant is an employee who assists the director or teacher of a daycare facility with enrollment, hiring and supervising faculty, facility management, maintaining superb customer relations, handling management reporting tasks, and working with children from newborns to twelve years of age. (Indeed.com) The responsibilities of a daycare assistant is to set up activities and clean up after children. They also have to supervise children and help with jobs such as feeding and diapering toddlers and infants. Assistance keeps track of toddlers and infants behavior and communicates progress of children to parents. In order to become a daycare assistant, you must have a high school diploma or equivalent. You must be CPR and first aid certified just in case a staff member or child chokes on food or an object. You also must get a background check in which you have to have a fingerprint clearance, no criminal background like child abuse, sexual assault, domestic violence, prosecution, and molestation. Assistants who want to become daycare teachers or supervisors usually should have a minimum of an Associates degree in the field of Childhood of Early Learning. (Ehow.com) According to Indeed.com, the average salary for daycare assistants are $38,000 a year nationwide. There are all types of customer service jobs out there that require all different types of responsibilities and education. Working in the field of customer service, I have met most of the requirements from each job I researched online. I want to work in the field of communication and I know it is required that I have a Bacherlors degree and exceptional customer service skills and have knowledge about my job. References Daycare Assistant resources Davies, Faith. Day Care Assistant Job Description | EHow. EHow. Demand Media, 22 Dec. 2009. Web. 19 Jan. 2014. http://www.ehow.com/facts_5790737_day-care-assistant-job-description.html Job Not Found | Indeed.com. Indeed.com. N.p., n.d. Web. 19 Jan. 2014. http://www.indeed.com/viewjob?cmp=Doodle-Bugs!-Children%27s-Centerst=Child+Carejk=c220f26e0c22377esjdu=PfqW7OX-Y30gm1KgHUU8l4rlETR0V6maUXSL9Dn0qzaLz8h-P_GYMqQakJ_0OjgHzv1wNooo0v2ri2iBDlHIvQ Cashier Resources About SHRM. Login. N.p., n.d. Web. 19 Jan. 2014. http://www.shrm.org/TemplatesTools/Samples/JobDescriptions/Pages/CMS_001514.aspx Safeway Official Site. Safeway Official Site. N.p., n.d. Web. 19 Jan. 2014. http://www.safeway.com/IFL/Grocery/Home Cashier Job Description. How to Become a Cashier. N.p., n.d. Web. 19 Jan. 2014. http://www.snagajob.com/job-descriptions/cashier-2 Medical Receptionist Resources â€Å"Medical Receptionist Position Description.† Jobpath.com Illnois, N.p., Web. 19 Jan. 2014 https://www.jobpath.com/medicalreceptionist Customer Service Manager Resources Customer Service Manager: Job Description. | Prospects.ac.uk. N.p., n.d. Web. 20 Jan. 2014. http://www.prospects.ac.uk/customer_service_manager_job_description.htm Customer Service Manager. Job in Glendale 91203, California US. N.p., n.d. Web. 20 Jan. 2014. Ecovacs Robotics Inc. http://jobview.monster.com/customer-service-manager-job-glendale-ca-us-128460946.aspx Major Website Resources To Find Jobs Search Jobs for FREE with Monster. Search Jobs for FREE with Monster. N.p., n.d. Web. 20 Jan. 2014. http://promotion.monster.com/keywordjobsearch-new/?WT.srch=1WT.mc_n=olm_tm_srch_ggl_gen_slk_clickid=52fa51bf-8f42-fe09-033a-00003cc42730k_trackingid=9716314gclid=CMHsgLWAjLwCFQPZQgod73MAFA

Availability Of Educational Facilities

Availability Of Educational Facilities The concept of quality in every field is a complex concept. It is complex in nature, elements, components, and every respect. Quality is the most honorable but the slipperiest term in the field of education. Sometimes it is used in evaluative sense, for example as scale of goodness. Sometimes it is implied to seek some distinguishing characteristics. The quality in education refers to the standard of management, educational facilities, curriculum, methods of teaching, students, exanimation system, teaching staff etc. The quality of education is poor at all levels in developing and under developed countries, Iqbal (1987) stated that Students in developing countries have a mean level of achievement below that in industrial countries and their performance shows a much greater variation around the mean. According to a report of the World Bank (1999), the main ways in which governments can help to improve the quality of education are setting standards, supporting inputs to improve, achievements, adopting flexible strategies for the acquisition and use of inputs, and monitoring performance. Generally the spaces are not taken because of the weight of the existing education speeding and management practices. Learning requires five inputs: the students learning capacity and motivation, the subject to be learned, teacher who has good knowledge of subject can teach that subject, time for learning and tools for teaching and learning. Historical Background: Pakistan appeared on the map of the world on 14th of August 1947 and inherited its system of education from British colonial era. There were two types of educationalinstitutions which were working at the time of independence insub-continent, i.e. DeniMadaris and Formal Schools set-up by the BritishGovernment. The National Education Policy (1998) presents statistically the picture of educational institutes of that time. For example, Pakistan inherited two Universities,2,900 primary schools in East Pakistan and 5,500 primary schools in West Pakistan outof 39,000 primary schools which were present at that time in the Subcontinent.Moreover, the new-born country inherited 83 colleges, 3 engineering colleges and 71Agriculture/Technical institutions. India received the lions share of the financial and military resources. But to make matters worse India received the bulk of the skilled manpower because most of the industry and commercial institutions were on the Indianside of the border (Govt. of Pakistan, 1998). After the emergence of Pakistan the firstthing felt was to develop the system of education for an independent and sovereignIslamic state. Research Questions: Q1. Why do not people send their children in Schools? Q2. Why people are unable to bear the dues of schools? Q3. Why are facilities not fully available in Pakistani Schools? Q4. How can we increase the literacy rate of people in Pakistan? Significance of the Research: Public Schools: â‚ ¬Ã‚  Public schools have large, spacious and according to standard school buildings. â‚ ¬Ã‚  Teachers are permanent, highly qualified and trained. All facilities including building, hall, library, furniture and utilities like electricity, water supply, and gas etc are provided and financed by government. â‚ ¬Ã‚  Education is totally free up to matriculation level. Public schools enroll the majority of students belonging to middle and lower middle class families. Education is better at secondary level than private schools. Public schools have larger class size. Physical Facilities: The internal efficiency of an education system is related to the improvement of modern facilities, because physical facilities at school level had a very positive impact on the performance of the students. There is a vital role of academic institutions, qualified staff, and facilities which were helpful in the uplift of the child. EDO (Executive District Officer) and DEO (District Education Officer) must ensure the provision of physical facilities to the schools in theirrespective districts for the improvement of quality education at primary level in the country. Facilities in Schools: The number of rooms depends on the facilities provided in the school. Normally each section of the class should have a separate room.We can divide the schoolrooms in to the following three categories: 1. Instruction Room, the classrooms and laboratories. 2. Non-instruction rooms, as headmasters office clerks office, staff-room, library room etc 3. Miscellaneous room as tuck shop, store, water rooms etc. Playgrounds are necessary for out-door activates. In Pakistan the necessity of grounds is even more apparent as most of the school buildings are outdated and in hygienic. This deficiency could only be compensated with the playgrounds. Each classroom should have sufficient number of desks or benches for the students. The arrangement of the desks should be such that light be cost on them form the left. A good library is a necessity in a school. No school can function successfully without a well-equipped library. It is necessary both for teachers and taught. Every teacher should devote enough time in studying he various books to elaborate his lessons and also increase his general knowledge. Extra reading is very useful for children also. Library books are more interesting and attractive but they are as useful as textbooks as for as learning is concerned. The library books elaborate the lessons of the textbooks. Without library facilities, the textbooks become dry and difficult. The science laboratory should be adequately equipped with the modern scientific equipment and chemicals that are needed at the secondary stage. Preliminary Literature Review: IMPORTANCE OF EDUCATION: Education is a powerful catalyzing agent, which provides mental, physical, ideological and moral training to individuals, so as to enable them to have fullconsciousness of their mission, of their purpose in life and to equip them to achievethat purpose. It is an instrument for the spiritual development as well as the materialfulfillment of human beings. With in the context of Islamic perception, education isan instrument for developing the attitudes of individuals in accordance with the valueof righteousness to help build a sound Islamic society (Govt. of Pakistan, 1998). Education plays an important role in human resource development. It raises the productivity, efficiency of individuals and produce skilled manpower that is capable ofleading the economic development. Importance of Education for human resourcedevelopment does not need any justification and clarification. The developed countriesattach highest priority to education; same is the case with the developing countries.The constitution of Pakistan accepts education as one of the fundamental rights of acitizen as well as constitutional commitment of the government accepts to provideaccess to education to every citizen (Govt. of Pakistan, 2000). EDUCATION SYSTEM IN PAKISTAN: The education system in Pakistan consisted of a number of stages, primary, middle secondary, higher secondary/intermediate, and college and university levels. These categories overlap and so does the administration of institutions overlap in each category. For example, there are schools/colleges offering education from nursery to degree level (class XIV), even to masters level. Principals of such colleges areresponsible for over all administration of the colleges. But staff of that college/schoolmay be under the directorate of schools or colleges for the purpose of transfers,promotions and posting etc. The structure of formal education system in Pakistan canbe summarized as following. Level Schooling Age 1. Primary Five years 5-9 years 2. Middle Three 10-13 3. Secondary Two 14-15 4. Higher Secondary/Intermediate Two 16-17 5. Higher (College) Two 18-19 6. Higher (University) Two to Five 20 and above Objectives of Education: The National Association of Secondary School Principals identified following goals for secondary education.  ·Ã¢â€š ¬Ã‚  All youth need to develop salable skills and those understandings and attitudes that make the worker an intelligent and productive participant in economic life.  ·Ã¢â€š ¬Ã‚  All youth need to develop and maintain good health and physical fitness.  ·Ã¢â€š ¬Ã‚  All youth need to understand the rights and duties of the citizen of a democratic society and to be diligent and competent in the performance of their obligations as members of the community and citizens of the state and nation.  ·Ã¢â€š ¬Ã‚  All youth need to understand the methods of science, the influence of science on human life, and the main scientific facts concerning the nature of the world and of man.  ·Ã¢â€š ¬Ã‚  All youth need opportunities to develop their capacities to appreciate beauty in literature, art, music and nature.  ·Ã¢â€š ¬Ã‚  All youth need to develop respect for other persons to grow in their insight into ethical values and principles, and to be able to live and work cooperative with others. Methodology: The major purpose of the study was to compare the quality of education in Public and Private secondary schools of Pakistan. For this, survey was conducted to get the opinions of the respondents. Hence, the nature of study was descriptive type. Following methods and procedures wereadopted to conduct this proposed research. POPULATION: All the schools in public and private sector of Pakistan, their heads, secondary school teachers and students constituted the population of thestudy. SAMPLE: Random sampling technique is used and description of sample is as follow. Sample of Schools: Total two hundred and sixteen secondary schools in public and private sector (twenty- four secondary schools from each sample district) were randomly selected.The proportion of public sector schools and private sector schools, boys and girlsschools was fifty- fifty. Sample of Heads: All the heads of already sampled 216 secondary schools of public and private sector (the proportion of public sector schools and private sector schools, boys andgirls schools was equal) included in sample. Sample of Teachers: One thousand and eighty teachers teaching secondary classes (120 teachers from each sample district) were randomly selected in which proportion of male femaleteachers was fifty fifty. In such a way that from each sample district, the proportion ofthe public and private and male and female teachers are equal. Sample of Students: Four thousand three hundred and twenty students (480 students from each sampled district) were randomly selected in which proportion of male female studentswas fifty fifty. In such a way that from each sample district the proportion of thepublic and private and male and female students were equal. Conclusion: The study revealed that private sector schools had actually less number of students and teachers at secondary level as compared to public sector schools. With respect to ownership of building almost 98% public sector schools had their own buildings while majority of private schools were running in rented buildings. In public schools, studentteacher ratio was higher than private schools.The quality of education is the most burning issue of the day. Administration is considered to be the most important ingredient of any organization, for it serves as the asset for the most previous assets of the nations which are educational institutions. The entire study reveals that heads of private sector secondary schools are better than heads of public sector secondary schools regarding involvement of other staff in decision making, keeping themselves as a part of team while leading them and carrying out the tasks in a well organized fashion.

How Rabbits Changed My Life :: Personal Narrative, essay about myself

I was never liked much when I was younger. I was constantly made fun of and teased unmercifully. I was looked down upon when I was in school. It was as if everything I did wasn't good enough. I didn't succeed in anything. I made bad grades in school, I was worse in sports, and as the result of that my self esteem was zero. That all began to change the day I bought my first rabbit. Raising rabbits has improved my self esteem tremendously. Having a high self esteem is one of the most important assets a person can have. Â   When I was in the second grade, we had a rabbit as a classroom pet. Fudge was a small, brown, lop-eared rabbit. He was my best friend in the school. He would never judge me by what I did, wore or said, and he loved me without condition. I was extremely sad when summertime came around that year because I was going to lose my friend. So, with a lot of begging and promises, I talked my parents into letting me get a rabbit of my own. I worked hard doing extra chores around the house to earn money to buy my rabbit. When the big day came, almost a year later, I was elated. My mom took me to go and visit a local rabbit breeder to see what animals she had for sale. Â   I immediately fell in love with a little female rabbit. Bunnita was a purebred Holland Lop, which was the same breed Fudge was. She was white with brownish-gray spots and her ears didn't really lop, but stuck out to the side of her head at a funny angle. I guess she was what most people would describe as ugly, but to me she was adorable. After getting Bunnita my mom decided to get me involved in a 4-H rabbit project and so she started a 4-H rabbit club. My brother, five other kids and myself were the first members. Â   The time came when I realized I would need to get another rabbit if I ever wanted to show. Bunnita was a wonderful pet, and I loved her, but I was beginning to learn that she left much to be desired in the showing field. My mom bought my brother and I another rabbit for Easter. April was an American Fuzzy Lop, a breed similar to a Holland Lop except it has wool instead of normal fur.

A Room of Ones Own by Virginia Woolf Essay -- Virginia Woolf Essays

Virginia Woolf, a founder of Modernism, is one of the most important woman writers. Her essays and novels provide an insight into her life experiences and those of women of the 20th century. Her most famous works include Mrs. Dalloway (1925), To the Lighthouse (1927), Orlando: A Biography (1928), The Waves (1931), and A Room of One's Own (1929) (Roseman 11). A Room of One's Own is an based on Woolf's lectures at a women's college at Cambridge University in 1928. Woolf bases her thoughts on "the question of women and fiction". In the essay, Woolf asks herself the question if a woman could create art that compares to the quality of Shakespeare. Therefore, she examines women's historical experience and the struggle of the woman artist. A Room of One's Own explores the history of women in literature through an investigation of the social and material conditions required for writing. Leisure time, privacy, and financial independence, are important to understanding the situation of women in the literary tradition because women, historically, have been deprived of those basics (Roseman 14). The setting of A Room of One's Own is that Woolf has been invited to lecture on the topic of Women and Fiction. Her thesis is that "a woman must have money and a room of her own if she is to write fiction (Woolf 4)." She creates the character of an imaginary narrator, "call me Mary Beton, Mary Seton, Mary Carmichael or by any name you please, it is not a matter of any importance." The "I" who narrates the story is not Woolf, yet her experiences and thoughts provide the background for Woolf's thesis. The narrator begins her search going over the different educational experiences available to men and women and the more material ... ...s, 1882-1942. v.: ill.; 28 cm. Semiannual. Issue no. 33, 32, 1989. Vol. 1, no. 1, 1973; no.2, 1974. California State College, Sonoma, Dept. of English. Roseman, Ellen. A Room of One's Own: Women Writers and the Politics of Creativity. Twayne Publishing, Inc., New York, 1995. Woolf, Virginia. A Room of One's Own. Orlando: Harcourt, 2005. Print. Internet Sources Consulted Brooks, Rebecca B. â€Å"Timeline of Virginia Woolf’s Life.† The Virginia Woolf Blog. N.p., 19 Feb. 2012. Web. 14 Apr. 2015. . Burt, John. â€Å"Irreconcilable Habits of Thought in A Room of One’s Own and to The Lighthouse.† ELH 49.4 (1982): 889-907. JSTOR. Web. 14 Apr. 2015. Rodriguez, Lara Ma Lojo. â€Å""A New Tradition†: Virginia Woolf and the Personal Essay.â€Å"Atlantis 23.1 (2001): 75-90. JSTOR. Web. 14 Apr. 2015.

Connecticut Yankee in King Arthurs Court as a Dystopian Work Essay

Connecticut Yankee in King Arthur's Court as a Dystopian Work      Ã‚   For years, Mark Twain's "A Connecticut Yankee in King Arthur's Court" has been primarily viewed as a work of simple satire. Twain, desiring to poke fun at a group of America's cultural critics, chief among them Matthew Arnold, who claimed that cultural life in the U.S. treaded on shallow soil, takes aim at the venerated institutions of Britain. The author attempts to show that his country's lack of romanticized social structures, meaning an absence of royalty, the Catholic church, and long-dead knights and princesses, was far from a cultural weakness. Twain explodes the myth around idealized chivalric society and proves it to be no match for the Nineteenth Century man.    The book follows Twain's protagonist Hank Morgan, a pragmatist and the author's model of self-made, turn-of-the-century industrialist, through a time travel jump that lands him in Sixth Century England, specifically at the fabled Camelot. Here Hank, through ingenuity and entrepreneurial vigor, quickly ascends to the top of the socio-political structure of King Arthur's Court. What's more, Twain takes great pains in ridiculing both the role of the church in England and the ignoble position and lack of intelligence of the ruling royalty. He also pokes fun at the romanticizing of English culture during this period by illustrating the prostrate and dependent nature of the British aristocratic system -- a system void of democratic mechanism.    As a work of social satire, the beginning of the novel is fairly successful. At the outset of the work, Twain accomplishes what must have been his original task.    "The opening chapters, the direct attack, the... ...mbolic of American innocence and the Morgan and his machines of destruction as symbols of capitalism and industrialization, the novel becomes not chaotic literary failure, but dystopian science fiction popularized in the Twentieth Century. Where Huxley and others predicted enslavement to technology, Twain asserts that innocence and naivetà © have no place in and will be wiped out by modern society. His final analysis is that they cannot coexist.    Works Cited Bellamy, Gladys Carmen. Mark Twain as a Literary Artist. Norman: University of Oklahoma Press, 1950.   DeVoto, Benard. Mark Twain's America. Boston: Little, Brown, and Company, 1935. Twain, Mark. A Connecticut Yankee in King Arthur's Court. New York: P.F. Collier and Son Company, 1889. Wagenknecht, Edward. Mark Twain: The Man and His Work. Norman: University of Oklahoma Press, 1935.

Health Ans Social Care Diploma Level 3 Essay

Types of abuse and the signs: Physical Abuse- This is actual hands on intentional contact meant to deliver pain or suffering to the recipient, such as hitting, pushing, leaving people soiled and inappropriate sanctions. Signs- Bruises/ scratches. Unexplained physical marks on the body, the person may change their usual behavior such as becomes anxious or angry. Sexual Abuse- This is when an individual is not able or willing to consent to a sexual act or the person is bribed or tricked into the act. Signs- Unexplained pregnancy or STI, withdrawn, angry or anxious around specific people or persons. Emotional/Psychological Abuse – This is when a person or people of trust will make someone do things that they don’t want to do via threats of harm, bullying or fear of being humiliated or abandoned. Signs- avoiding specific people or person, becoming withdrawn or anxious in their presence. Financial Abuse- is when a trusted person or people coerce less able persons into paying for gifts, giving moneys or willing property or inheritance for personal gain, fraud or theft. Signs- Unable to pay normal bills attend outings or maintain their hobbies. They may behave differently around specific people becoming Angry or withdrawn. Institutional Abuse- is when people are treated as a group and not as individuals by an organization or care provider, such as set mealtimes and meals, bedtimes. Signs- rebellious behavior, loss of self-esteem with possible depression, may become angry with family, friends and advocates. Self-Neglect- This situation needs to be monitored over time to establish if this is Personal choice or mental health onset. Staff MUST NOT impose their own personal beliefs; it is the service user’s choice to maintain their own standards and values as part of their own individuality. Signs- when a service user’s own standards are gradually slipping and they are not expressing this as a personal choice. Staff must record all findings and discuss with the team, managers. If the service user is putting themselves or others at risk then a multi-disciplinary team will form to plan with service user agreed boundaries to keep all parties safe. Neglect by â€Å"others†- This is when â€Å"care† is not provided for a person and they suffer because of it. Signs- Over use of PRN medication. Bed sores and urine burns, Decline in the service users appearance. The service user may be withdrawn or angry, suffer from low self-esteem. Suspicion requires ACTION!!!! If you suspect Abuse or the service user reports abuse to you MUST ACT: 1 Protect The service user must be protected from the alleged abuser; they must be made safe given assurances and feel supported. They must have Medical treatment if required. They may need you to contact their friends or family for further emotional support. 2 Report Staff must report ALL suspicions of abuse and allegations of abuse made by the service user to their line manager as soon as possible. Management will inform social workers and the Adults at Risk help desk, they will instruct you to contact the police if necessary. Company policies must be followed:- Use TED (tell me, explain to me, describe to me ) to record the allegation this must not include staff members thoughts or feelings ONLY facts. Write appointment sheets if medical or police contact is made to include names, addresses and contact details. Record the outcome of each meeting. 3 Preserve Preserve any/ all of the evidence of the potential abuse. This could be a crime scene, with valuable evidence for a conviction. If in the case of sexual abuse then the forensic evidence will be necessary, discourage the service user from:- *cleaning up the area in which the alleged crime took place *Do not remove bedding or clothing * They Must not was or shower, brush hair or teeth * Keep everyone else out of the area to reduce contamination 4 Record and Refer All information the staff may have whether it be an allegation, hard evidence or simply a suspicion of abuse, it must be properly recorded in the daily notes or on statement sheets that are given to your line manager. Always record observations things you have seen or heard yourself and remember this is a legal document and you may be required to attend a court hearing. The service user in some cases will be directed to give a full account of the alleged abuse to the police which will be recorded and transcribe. All documentation of information or details of allegations should be given directly to your line manager to be stored in a safe place and made ready for the other agencies involved to access if necessary, this information is kept private and confidential to protect the service user and the investigation process. People who may be part of the multi-disciplinary team: – in the event of sexual abuse Managers -They usually refer information to the social workers and adult at risk Help Desk, they would update risk assessments and put preferred staff in place. Adult Help Desk – the managers call the help desk to inform and seek advice on specific protocol for the management of the incident. The help Desk inform social services and are the central contact threw out the gathering of information process. Social workers- To be made aware of the situation and be informed of advice/ requests made by Managers and the Adult help desk team. Police – Take professional statements and organise the collection of evidence from the scene. In the case of rape, the police will send the victim to a rape sweet to collect evidence from their person. They will give advice and support to the victim and informat ion to pass on to management and the help desk team. Family or Advocate – to assist in the support of the service user, to help them feel safe and support them to feel part of the process and understand the process. Doctors –Assist with any treatment of injuries. Offer meditational support for depression or high anxiety if required. CPN – To help ensure existing mental health issues do not deteriorate due to incident. Support workers – Preferred staff would offer on-going support to the service user for a period of time until the evidence had been gathered and the investigation was complete, and the multi-disciplinary team could put a plan together. Sources of advice, support, information to support understanding of safeguarding; Council Safeguarding course Deprivation of liberties training (DOLS) Adult At risk help desk Police non-emergency number Quality care commission Managers and senior staff Always, Always REMEMBER ! If in Doubt Check It out !!!!

Exploration of Irony and Surprise Essay

Irony and surprise are common literary devices authors use to communicate their ideas when writing literary works. Irony allows the writer to suggest an interpretation that is different from the literal meaning of the words used in the text. The element of surprise allows the writer to manipulate the reader’s expectations and take them somewhere completely different. In the short stories, A Good Man Is Hard to Find by Flanney O’Connor and Happy Endings by Margaret Atwood, both authors use the element of irony and surprise to engage readers and to develop deeper levels of meaning in their text. In A Good Man is Hard to Find, O’connor uses several kinds of irony to communicate her message about the human condition. The foreshadowing of irony is established in the very beginning of the story when she gives us the reason for the grandmother getting dressed for the car ride. â€Å"In case of an accident anyone seeing the dead on the highway would know at once that she was lady. † The grandma is a character that is narrow-minded, ignorant, and critical of others but not of herself. She has the idea that the goodness of a person can be determined by their physical appearance and outward behavior. After the car crash,the Misfit makes an appearance and the grandmother recognizes the Misfit. His politeness, which is sincere but also done to put the family at ease, draws out the grandmother’s assessment of the Misfit: â€Å"Listen,† the grandmother almost screamed, â€Å"I know you’re a good man. You don’t look a bit like you have common blood. I know you must come from nice people! † At the beginning of the story, her opinion about the Misfit is quite the contrary but realizing the Misfit intends harm, she changes her opinion to save herself. The dramatic irony occurs towards the end of the story when the grandma who has been superficial till this point, is in her final moments alone with the Misfit and is able make sense of everything that has gone wrong in her life. She has an epiphany and feels sympathy for the Misfit as â€Å"one of [her] own children. † She is showing that she has found the ability to see others with compassion and kindness but this consciousness is immediately followed by three bullets to her chest. In Happy Ending by Margaret Atwood, we can trace the irony in the story’s title in relation to its content. In story A, we are given a perfect story of what an ideal marriage should be but the John and Mary still die and that is not a happy ending. Atwood challenges the reader to engage with all that happens in the middle because the journey is the interesting part In story A, John and Mary appear to be happy because they possess the ideal elements to a happy lifestyle: fabulous jobs, money, children, a large home, and personal luxuries. However, at the end of the story, they just die and the story comes to an end. As the stories progress, the characters’ lives become a bit more complicated, but they still always end up at story A, and they die in the end. At the end. By the end, all one can say is the fact of what has happened, not the â€Å"how† or the â€Å"why† of the situation. In story A, how do all these things make the couple happy. Why? They’re really not happy at all and have no actual story to tell. A Good Man Is Hard to Find by Flanney O’Connor and Happy Endings by Margaret Atwood, both authors use the element of surprise to manipulate the reader’s expectation. In A Good Man Is Hard to Find, the contribution of surprise can be traced in the plot line. The story strings the reader along in believing it is about a comedic family vacation with funny situations that happen along the way. We reach a turning point when the family car crashes and encounters the Misfit, everyone dies of a tragic death that is caused by the grandma. In Happy Endings ,the title misleads the reader in assuming the story would have a happy ending but in fact every ending leads to death. A Good Man Is Hard to Find by Flanney O’Connor and Happy Endings by Margaret Atwood, both authors use irony to reveal the less obvious truths about the human condition. Both authors use the element of surprise is use to take the readers down an unexpected path. Both of the short stories integrate the elements of irony and surprise seamlessly in their works. I personally enjoyed reading and analyzing A Good Man Is Hard to Find by Flanney O’Connor more than the other one because it is a higher quality story with a richer plot line and character development. The story is crafted beautifully.